Paid for a package deal & didn’t get it

Question

playing farm pass & I bought the golden pass but haven’t received it

LoFiGummy · Answer

Hey there @kMt23, just checking in - did you get the help through the game?

From our end here in the forum we can recommend that you do the following:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If you'd rather refund your purchase, you can follow these guides:

* Apple Device 
* Android Device

Kevin_ · Answer

Hi @kMt23 and welcome to the Community!

I am sorry to hear you have not received your Gold Farm Pass purchase.

Please check out our Help Center + chat bot. Make sure to choose the Chat With Us, so you can reach out to Player Support to obtain help with your missing Gold Pass purchase ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!