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Farm Heroes Saga

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Bonus Round Not Receiving Rewards

Eggcracker

Twice now I have won on the bonus rounds, and won the 3 boxes, and never received the rewards.

And using my precious ammo 😒

ID 14643547710

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Accepted answers

LoFiGummy

Ah in that case it should say "Contact us" but nevertheless, it should also work - just another style. If it doesn't work please ping me again and I'll look into it further

All comments

LoFiGummy

Ah in that case it should say "Contact us" but nevertheless, it should also work - just another style. If it doesn't work please ping me again and I'll look into it further

Eggcracker

Good morning @LoFiGummy, I have relaunched the game and still no boosters.

I have a very good home internet connection, playing on my laptop, no new reward rounds to play as yet.

My version is 6.81.25, no idea how to update on my laptop.

I will contact support via my game. PS. I don't seem to have the feature 'chat with us'.

LoFiGummy

Hey there @Eggcracker sorry to hear about this, first these steps usually solve most common problems so it's good to check:

Fully close and relaunch the game, then recheck your boosters.
Make sure you’re on the latest app version from the store.
Play on a stable connection (Wi‑Fi if possible), then try another Bonus Round (if available) to see if rewards land correctly.

For more help regarding the rewards, please contact the Support via the game to see that you can get more help with this (and include your Player ID as you did here 🤗)

⚙️ Settings
❓ Help Center
🔗 Go to an article
💬 Scroll down and press "Chat with us"

Accepted answers

LoFiGummy

Ah in that case it should say "Contact us" but nevertheless, it should also work - just another style. If it doesn't work please ping me again and I'll look into it further

All comments

LoFiGummy

Hey there @Eggcracker sorry to hear about this, first these steps usually solve most common problems so it's good to check:

Fully close and relaunch the game, then recheck your boosters.
Make sure you’re on the latest app version from the store.
Play on a stable connection (Wi‑Fi if possible), then try another Bonus Round (if available) to see if rewards land correctly.

For more help regarding the rewards, please contact the Support via the game to see that you can get more help with this (and include your Player ID as you did here 🤗)

⚙️ Settings
❓ Help Center
🔗 Go to an article
💬 Scroll down and press "Chat with us"

Eggcracker

Good morning @LoFiGummy, I have relaunched the game and still no boosters.

I have a very good home internet connection, playing on my laptop, no new reward rounds to play as yet.

My version is 6.81.25, no idea how to update on my laptop.

I will contact support via my game. PS. I don't seem to have the feature 'chat with us'.

LoFiGummy

Ah in that case it should say "Contact us" but nevertheless, it should also work - just another style. If it doesn't work please ping me again and I'll look into it further

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