Prizes not given

Panama314

3× now I have not received prizes. Used super collector, game did not accept.

LoFiGummy

Hey there @Panama314, could you let us know a few more details about the issue?

Are you talking about a specific event in Farm? Do you have any screenshots of the issue?

For all the common issues in the game we recommend the following:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data