Keep freezing and losing all progress

Question

I can play for hours and then the game freezes. It happened afain on level 4816. I lost my whole streak. Had the Bonnie boosters for more than 15vlevels. Used up all my sheep boosters and won the game. Then it didnt want to go further. Now I have to restart the level without any of the boisters I had. Getting a bit tired if this happening everytime I won a lot of levels in a row

PummyRaj · Answer

Hello @Hannelie147🤗 Welcome back to the King Community!

If you can provide the details I have asked for, I will be able to report the issue to our Community In-charge and get back to you if they need any further details!

You can also report the issue to King Player Support team directly from your game App!

Please let me know how I can assist you further!🙏

PummyRaj · Answer

Hello @Hannelie147🤗 Hearty Welcome back to the King Community!

I am very sorry to hear about the issue you are experiencing in your game!

It is really strange that your game crashes after building up a streak!!🤔😯

Just to be safe side, can you please try these👇troubleshooting steps to make sure there is no issue on your side!  When we report an issue to the King Player Support team, the first step they advice is to run the TS steps!

If you are using an Android device, please follow —> THIS link;

If you are using Apple device, please follow —> THIS link ;

Now, few details I need from you:

* Which device are you using?  If using a mobile device, which version of the App do you have right now?
* Is there a pattern you have noticed when the game freezes / crashes (other than building up the streak, i.e.)!  Any specific blocker or booster that was used, or anything that seemed odd / interesting;

For now, please follow the troubleshooting steps and provide the details I have asked and we will go from there!

Thank you for returning to the Community to report the issue!🙏💛