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Lost 6 Gold Bars due to Glitch/No Reason

Just_Me-2

Hello,

I went into the game yesterday to claim the rewards for Day 19 from the Daily Calendar and got them successfully as shown.

I just opened the game a few minutes ago and was surprised to receive the following message:

Huh?? How did I lose the streak? It is Day 20 today. I ended up using 6 gold bars to recover the streak because I did not want to risk it. Please advise. Thank you.

ID: 6630961816

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CaramelKat

Hi @Just_Me-2! Thanks for providing all those details and the screenshots. I can see that the team has now added the 6 Gold Bars back to your account, so you should be all sorted! 💛

We’re sorry for the confusion with your Daily Calendar streak, and we appreciate you bringing this to our attention.

All comments

Just_Me-2

https://community.king.com/en/farm-heroes-saga/discussion/comment/3664954#Comment_3664954

Hello @CaramelKat

I appreciate the quick action in taking care of this issue. I have not gone into the game yet but will do so later this evening MST. I hope I will not encounter this ever again and this was just a one-time anomaly. Thank you very much and I also want to give a big shout-out to @PummyRaj for reporting the problem so promptly. 🙏

CaramelKat

Hi @Just_Me-2! Thanks for providing all those details and the screenshots. I can see that the team has now added the 6 Gold Bars back to your account, so you should be all sorted! 💛

We’re sorry for the confusion with your Daily Calendar streak, and we appreciate you bringing this to our attention.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3664361#Comment_3664361

Thank you, dear! You have a lovely night as well!💛

Will see you tomorrow!

Just_Me-2

https://community.king.com/en/farm-heroes-saga/discussion/comment/3664356#Comment_3664356

Hello @PummyRaj

It is great to hear from you. I am doing well and appreciate your response. I hope they will reimburse the 6 gold bars I had to spend to keep the streak. It is very unusual indeed. Thank you so much and have a good rest of the evening.

PummyRaj

Hello dear @Just_Me-2🤗 Hope you are doing well!

Yeah, you are absolutely right! That is a weird glitch in your game!

Thank you for providing screenshots and also your Game ID number. I will report this issue to the Community In-charge team and see what they say!

Hopefully, I will get back to you tomorrow with any details I can find!💛💜