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Botón de oro

mrqueso

Estaba jugando tengo una racha de más de 700 niveles pasándola a la primera cuando termine el nivel el juego quedó pegado, por lo que me obligó cerrar la app cuando la abrí el nivel no estaba pasado por lo que perdí mi racha de botones de oro nivel 756

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PummyRaj

Hello @mrqueso🤗 A Warm Welcome to the King Community!

I am sorry to hear that your game froze and you lost your win streak & the gold pin!
I would suggest you to contact the King Player Support team and report the issue!

Just for my clarification, are you playing the game on Facebook or mobile device? If using mobile device, you can send your complaint directly from your game App.

If you need assistance to send your complaint, please let me know by posting your reply in the empty box given on this page!

Thank you & hope to talk to you soon!🌞🌻

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PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/3666049#Comment_3666049

Hello again @mrqueso🤗 Thank you for replying back!

King brought in that "Chat Bot" to the Help Center now! To report the issues from the game, we do not have any other option but to chat with the bot and inform about the issue.

Please do chat and respond to the bot while providing details. Once the chat is over, you will receive an automated email from the King Player Support team with some troubleshooting steps, which is a norm. (If you have reported an issue before, it's just the same)!

Please send a reply to that automated email and explain the issue and provide screenshots as well (yes, you will be repeating almost everything you already done in the chat with Bot)! You should receive a reply from a human agent within 48 hours (max 72 hours).

Please let me know if you have any other questions!🌞🌻

mrqueso

Estoy desde un celular pero en la app solo responde un chat de IA que no me sirve para solucionar el problema 😵‍💫

PummyRaj

Hello @mrqueso🤗 A Warm Welcome to the King Community!

I am sorry to hear that your game froze and you lost your win streak & the gold pin!
I would suggest you to contact the King Player Support team and report the issue!

Just for my clarification, are you playing the game on Facebook or mobile device? If using mobile device, you can send your complaint directly from your game App.

If you need assistance to send your complaint, please let me know by posting your reply in the empty box given on this page!

Thank you & hope to talk to you soon!🌞🌻