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Google Play quest - no progression

MK96

Hi! A few days ago I started a quest in Google Play. I've installed the game and reached 20+ levels. But there is no progress in the quest. The step "Sign into Farm Heroes Saga with your Play Games profile" is not yet completed. And I don't see an option to sign into Farm Heroes Saga with my Play Games profile.

Could you say please, how can I do it?

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DieOmimi

Hi @MK96 to reach technical game support, please tap the gear icon in the game, then select "Help Center" from the menu that appears. Choose a topic (and a sub-topic, if applicable) and scroll to the very bottom of the article to find "Chat with us." Kingsley, a chatbot, will respond and communicate in your language. If Kingsley cannot resolve your issue, he will open a support ticket for you, and you will receive a ticket number. I am not sure if you also receive an email with the ticket number, so you might want to take screenshots.
Here it is again in pictures (in my language):

I hope your issue can be resolved.

MK96

@DieOmimi , thanks for your message. I've just checked my second device, and I see that my account wasn't actually deleted. As I mentioned earlier, I've sent a request to delete my King account, but I guess I din't click "Delete my account" in the delete confirmation email. My account still exists, and I'm still logged into this account on the second device, so it was much more than 24 hours, but the quest still has no progress there. My UserID is 16726676848 .
Could you tell me how can I contact the Technical support?

DieOmimi

Hi @MK96 that could explain a few things. Google Play Games sometimes takes up to 24 hours to update quest progress.
If you deleted your account during that time, Google Play Games wouldn't have been able to complete the update.
Unfortunately, we in the community cannot check accounts. I also don't think anyone else is using your account.
Only Technical Support can check game accounts (not Google Play Games accounts). To do so, they need your Player ID (not your email address or username).

MK96

@DieOmimi , I was asked to verify my account. And I clicked the link "YES, IT'S MINE". It was Sep 30 in the morning (CEST). After that I was logged in, but but this didn't affect the quest progress, so later I've sent a request to delete my King account and tried to find another option. But I found nothing.
Could you check my Play Games profile DistressingTreaty122? Do you see a sign in with this profile into Farm Heroes Saga?

DieOmimi

Hmm, that’s strange.
Could you please check your email account—specifically your inbox and spam folder—to see if you were asked to verify your email address?

MK96

Hi @DieOmimi , yes, my Google Play account is linked to my email address, and I use the same email address for Google Play Games and the games where I complete the quests. It works for other games - I've completed a few other quests before the Farm Heroes Saga, and I've completed another one quest after my attempt with Farm Heroes Saga.
Whenever I open Farm Heroes Saga, I also see the pop-up with my Google Play Games nickname and level:

Screenshot_20261005_081010_Farm Heroes Saga.jpg

But the step "Sign into Farm Heroes Saga with your Play Games profile" is not yet completed:

Screenshot_20261005_081709_Google Play Store.jpg

DieOmimi

https://community.king.com/en/farm-heroes-saga/discussion/comment/3673257#Comment_3673257

Your Google Play account is linked to your email address, right? Do you use different email addresses for Google Play Games and the games where you complete the quests?
I use that feature too, and whenever I open one of the games, I see this:

I signed up for Google Play Games using my email address and chose a username that has nothing to do with that email address. Since then, Google Play Games has consistently connected to my games (where I always use the same email address), and my progress is tracked.
I’m sorry if that’s not the case for you.

MK96

https://community.king.com/en/farm-heroes-saga/discussion/comment/3672667#Comment_3672667

Unfortunately I don't have an option to log in with my Google Play account there. I have only SIGN UP WITH EMAIL and Continue with Facebook.

Screenshot_20261004_213546_Farm Heroes Saga.jpg

I tried to sign up with my google email address, received "Verify email address for your King account" email, confirmed, but that didn't affect the quest progress. After that I've logged out and tried to find an option to login with my Google Play account, but I don't see such option there.

DieOmimi

https://community.king.com/en/farm-heroes-saga/discussion/comment/3671999#Comment_3671999

Are you logged into Farm Heroes Saga with your Google Play account, or did you play the game without an account?
If you want to log in to Farm Heroes Saga, tap the gear icon in the game; you should then see the menu where you can log in:

Let me know if that works.

MK96

Hi @DieOmimi , thanks for your reply.
I've tried to restart my device and the game, completed one more level after that, but the step "Sign into Farm Heroes Saga with your Play Games profile" is not completed in the quest.
Any chance we can sort this out in 3 days, before the quest ends? :)

DieOmimi

Hi @MK96 a warm welcome to our community at Farm Heroes Saga. 🍎

Please restart your device and the game, and let me know if the problem has been resolved.
I look forward to hearing from you.