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Refund points please

Lynski
Lynski Posts: 2 Newbie
edited August 2021 in Support

the game froze....so I had to refresh....now I lost 42 points

I would like that you put them back pleaseI!!

Comments

  • PummyRaj
    PummyRaj Posts: 41,221 Candy Moderator

    Hello @Lynski 🤗 Hearty Welcome to our Wonderful King Community!

    I am sorry to hear that there is an issue in your game!

    But, I am sorry to say that I did not understand what "points" you are talking about!! Can you please explain a bit more?

    To reply back, you can simply type in the blank box given below to my comment.

    Hope to talk to you soon. Have a great rest of the day 🐥 🐥 🐥

  • Lynski
    Lynski Posts: 2 Newbie

    THE GOLD BARS THAT YOU PURCHASE IN THE BUNDLE


    THEN YOU USE THEM TO BUY EXTRA MOVES........I purchased a bundle..your game froze on me and I lost 42 gold bars

    I want them back because now I amleft with 56....

  • Lady_Choo
    Lady_Choo Posts: 25,601 Pet Rescue Moderator

    Hi @Lynski I understand you are frustrated and rightly so. However we didn't make you lose your gold bars so please don't shout at us 😥

    You have two options as we cannot give them back from here.

    You can either query it via the email receipt that you will have had and tell them you didn't get the bars.

    Or you can contact customer support who do have access to your account and will be able to see that you didn't had them and add them on for you. You can find them through this link here

    Once you've done that. click on the contest links in my signature and enter for a chance to win freebies 😊

Hey! Would you like to give us your opinion?