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Are there others that cannot get their +1 booster. I haven't been able to for several days. Have a solution?
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Thanks ๐
This has been reported to the studio so I'm just waiting to hear back which won't be until Monday! In the meantime, I recommend playing on a mobile device if possible as the mobile version is working as it should ๐
Thanks for taking the time to report this and for your patience while it gets investigated. In the meantime, join on some fun HERE
Hope we keep seeing you around too ๐๐น
okay so here is a screenshot of the login i click on the login button, but it is frozen. i didnt get a screenshot of level 13, but when i tried to save a screenshot of the level that gives you the shovel, all that showed was a black screen. i dont know if this will help, but...
thanks again for your help
Howdy Farmers!
We understand you need to get this issue fixed- I can assure you the team is working on it! Our Farm Mods @Lady_Choo , @encantes and @PummyRaj will give you an update as soon as we have news on this.
Thanks a lot for your patience ๐
Do you know which level you were on originally on Facebook?
drop support a line, they will be able to help you get progress back but you need either a new Facebook account or kingdom account to get it ๐
screenshots help us help you though for future information, thatโs why I asked ๐
I cannot get the +1 on my pc. I have been able to get it on my kindle, Why isn't King doing anything to correct it since sooooo many people are having the same problem
i tried logging out to reach level 13, then log back in to fix the problem as suggested. now i can't log back in! i couldnt even get past the level to get the shovel booster cause it was frozen as well. i really enjoyed this game while i had it on facebook, but now i cant seem to get it to work. ๐ซ
i have tried all the suggestions and now i have ended up with nothing. i cant log in so i also cant play candy crush now which i lost on facebook as well. this is so frustrating!!
if there are any more sugggestions i will try them, but i am about ready to quit. i have now lost all my candy crush levels as well.๐
Could you also add a screenshot @Just23me
Ok so if its all boosters that sounds like this issue has reoccurred which is not related to the +1 issue.
Try the help given there.
I see you also mentioned about losing levels from Facebook. You can sync Facebook and the kingdom accounts so that you can log in with the kingdom, but no longer have to use Facebook.
Alternatively you can also contact support to get all your level progress back ๐
@Just23me are you playing in the kingdom?
And its not just the +1 boosters that is locked? We did have an issue a while back where all the boosters were locked. I will see if I can find that help.
we will have to ask for help regarding the versions ... maybe @Lady_Choo knows who to ask
i have tried that and i don't get a my profile bubble. i get a quit level bubble and a back to game bubble, then nothing else. i have checked out the video on how to find the id number as well, but since my game is not on facebook, and i don't play on a mobile device, i am out of luck there too. i notice that the picture you are showing indicates it is 5.65.5. mine shows 5.66.3 does this somehow make a difference? or am i just grabbing at straws?
@Just23me
let's try to get your ID
๐ฎย ๐ฎ
click/tap on the circle with the 3 bars
select My Profile
then click/tap on King to get the ID
i have tried to find my user id. when i open any of my games, i do not get a my profile bubble. i dont have my games on facebook, or on a mobile device. i have checked my profile for anything, no luck. im not sure what is going on, but i am getting frustrated. i really appreciate all the help you are trying to give me. maybe i just need to delete everything and start again. ( i have lost all my levels from facebook, so it wont be the first time lol)
thanks for you help
hi @Just23me
there may be a way to move you to level 14
please provide your game ID ... and your account will be tweaked
how to find your game ID
๐ฎย ๐ฎย ย
@Lola_Pop
Love this game
the problem is not just you ... your situation is unique ... the +1 error can happen on any level
when it happens on level 13 you get stuck ... any player would see this when playing level 13 for the first time
so it looks like we wait until the +1 bug is fixed
congrats on having 3 stars on level 7
thanks for that abe_coffee. i played level 7 and got 3 starts already. i have no boosters to choose from since all the boosters are locked, even though i have 3 stars on level 7. im not sure what the problem is for me, but i appreciate your help. i guess i will just have to wait till the team fixes the issue and hope that i can continue after that.๐
thank you for the feedback and the thoughtful reply
it was a shot in the dark ... but it missed
I'm not sure what to try next other than wait for a fix
it could be the boosters are locked until a later level(just a guess)
perhaps @QueenB can give an update next week
until then you might take a look at level 7 ... this is the first companion level
it is very beneficial to get 3 stars on every companion level
for example ... when you get 3 stars on levels 7 18 & 38 you receive rewards ... 3 shovels, 3 row blasters, and 3 +1s
so ... if you do not have 3 stars on level 7 it might be worth your while to play level 7 while waiting for a resolution on the +1 problem
abe_coffee, my boosters are locked. i cant buy a shovel or any other booster because those are locked on my screen. i went as far back as level 3 and they are locked on each level. not sure what that means, but cant fix the issue on level 13 using this idea. thanks for your reply but i will need to keep looking for a solution to my problem.๐ฅ
Hello @DupaMary ๐ค Hearty Welcome to our Wonderful Farm King Community!
I am sorry to hear that you are having issue with the +1 Booster in your game! It was complained by few more players and hence, was reported to the Farm Studio last week. Here is the link for you to check --> Glitch with +1 Booster
Currently, the Studio team is looking into to bring in a fix. Hopefully be here soon ๐ค
But, there is a simple trick to work the booster.... all you have to do is:: select a different booster - a Shovel or a Tractor or the Purple Dog --> Do not use it but, click on the X --> Then select the +1 booster and it will work.
You will have to do this only until the issue gets fixed.
Thank you very much for your patience and understanding ๐
If you have anything else to add to your question or need any other assistance, please type your reply in the blank box given below to my comment.
Thank you for posting in the Community! Have a Farmtastic rest of the day ๐ ๐
DupaMary
