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Game Crashes

neets_
neets_ Posts: 2

Level 1
in Support

Sporadic main game crashes but absolutely boots me back to home screen on mini games.  Frustrating.  

Game updated.  Browser updated.  Etc.. 

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi neets- Welcome to King Care! Let's try to fix this problem :-) 

    Here are a few steps to follow that can improve your gaming experience:

    a. Please close all apps and restart the device

    b. Please check for any updates for your device and apps: https://support.google.com/googleplay/answer/113412?hl=en

    c. Clear the cache frequently using this sequence: Settings > Apps > (Farm Heroes Saga) > Clear cache

    Do let me know how you get on, I hope you can get back to your Farmtastic adventure as soon as possible! 

    Let me know how you get on. Have a lovely weekend. 

    Flag · Helpful Sweet Love Haha
  • neets_
    neets_ Posts: 2

    Level 1

    Thanks for your reply. App auto updated. Cache already cleared (consistently) and device has been restarted many times.  I have been unable to get into (or stay) in any 'treasure chest' or mini game for months.  I am frustrated and near to deleting King Games.  This begun after the app update for this game.

    Any other suggestions?

    Flag · Helpful Sweet Love Haha

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