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What happened to my beans?
Answers
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Hello @ninininin 🤗 Hearty Welcome back to our lovely Farm King Community!
I am sorry to hear that you are missing Magic Beans from your game!
Few questions for my clarification please...
1) Did you ever play on Facebook before the game was closed on King.com?
2) Did you "sync" both your Facebook and King.com accounts before?
3) Are you making sure that the boxes at the Companions (before playing your level) are checked off?
Please reply back by typing in the blank box given below to my comment.
Talk to you soon. Have a Farmtastic rest of the day 🍒
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Hello @ninininin and @Bethel 😀
We're very sorry to hear about disappearing Magic Beans!
It's quite possible to lose Magic Beans during an update of the game or browser seeing that these get stored on the device they got accepted on and not synced like your game progress and Gold bars do.
Here in the Community, we are not authorized to replace any lost items and would therefore recommend reporting this to our Player Support team.
You can do this through this form HERE and make sure to include your Game ID as they will need that as well.
We hope they will be able to offer a compensation for the trouble 🙂
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Queen Bee,
I have written twice and no response other than the canned e-mail. It would be appropriate to hear "we cannot help you", if nothing else. This is bad customer service and sadly I will no longer be playing the game. Too difficult at the level I am at without the needed beans etc.
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Hi @ninininin sometimes it takes a little time to get a response if support is busy. Did you reply back to the auto email or start a new message? If you still haven't heard anything, you need to reply back to the auto email and hopefully it will be picked up. They sometimes send you to the community in case you haven't looked here, so emailing that email back should get a human response. Did you manage to find your game ID?
I assure you they will get back, its the sheer volume of players that can slow it down a little, but again, email the automated reply and that should do it.
