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Connection Issues

scotia121
scotia121 Posts: 43

Level 3
edited May 2022 in Support

Anyone else having internet connection issues? Telling me I am not connected to internet but I am. It's working fine.

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Comments

  • scotia121
    scotia121 Posts: 43

    Level 3

    I have also suddenly acquired more than 100 help requests from people I've never heard of.

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  • msdriggs
    msdriggs Posts: 3

    Level 1

    I have someone elses face that represents me....I should have dog pic...... this is not me

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  • Lady_Choo
    Lady_Choo Posts: 25,897

    Hiya.... that sounds suspiciously like you are not logged in how you usually log in. Do you log in with the kingdom or Facebook? When my game isn't connecting to Facebook it does that and then the different names that come up are kingdom players added by the system to help you.

    this could also cause the lack of your profile picture.... and that could appear for a while as it seems to take a long time sometimes for the system to update it.

    I would advise that you click on the cog and see if you are logged in, if not try logging in. If you already are, log out close the app completely then reopen and log on again.

    I hope this helps 😊

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