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My progress on Jelly Saga has been lost.

Ginaqueena_
Ginaqueena_ Posts: 1

Level 1
in Support

 all of a sudden all of my progress on candy crush jelly saga has been lost in I was put back to level one I was in the 300s or 500s I can't remember. Can you help? thank you 

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Ginaqueena,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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  • Lisa_Pitts
    Lisa_Pitts Posts: 1

    Level 1

    Mark, Please help me. I have lost all my progress on my iPad but not on my phone when I had to change my password due to a hack. It has me signed in as my daughter and she has never played CC Jelly, and it won't let me change the email or anything. I have even tried signing in through my FB but it still takes me to the beginning. I'm really getting aggravated here....PLEASE HELP!!!!

    lisa21765@hotmail.com

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