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I can't play games
Comments
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Thank you very much.
I am waiting for successful news.
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Hi @adam64 ๐
@Lady_Choo brought your issue to my attention!
Your device should be compatible, we can confirm that, but we're not sure why the game is not playing. Reinstalling the game and clearing the cache should have done the trick, so we wanted to ask if you could try again and restart the device before installing the game.
Could you also try clearing the cache from your Google Play store?
Let me know how it goes, and crossing my fingers for it to work ๐ค๐ค
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Hi@QueenB
Thank you for your interest in my problem
I followed all your instructions. I uninstalled the game, cleared the cache of the device, and the cache of the google play store. Then I turned off the device and turned it on again, installed the game.
Situation unchanged same symptom.
I don't know what to do anymore.
Before the update, the game worked well and did not clip.
I can't start it after updating.
Please find the problem
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I am just coming back from a friend, it has a similar device model to mine, Samsung 2GB ram, similar processor 8X1.5GB Android 5.1.1
We tried to run a game on it. Unfortunately, the symptoms turned out to be exactly the same as for me. The game did not start.
It is not true that the game works with this andriod.
Someone is misleading
My wife Ania65 uses a Xiaomi device with the system 7 for the farm
But she stopped playing it because of me, because I haven't been able to play for a week.
For what's interesting in king games: candy, soda, super farm, he plays seamlessly on the LIFETAB S7852 tablet with Android 4.4.2
She used to play far farm on it, now she can't.
And he doesn't understand why I can't play the game with android 5.1.1.
Maybe you will only have to play the farm on Android 13 for a week
Please fix the game so that it can be played
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Hi @adam64 I think the best thing to do is get you to email player support here and ask them to pass the information on. Tell them you have been asking for help in the community but you have tried all the help and support we can give you and ask if they can feed it back to the studio in case of updates or in case the system information needs updating now.
Don't let them send you back here without a reply. Sometimes they send you automatically, if you get an email telling you to visit the community, reply back to that email again with the same as you emailed the first time (so keep a copy) and you will get a human. Tell them you have been in touch with the farm moderators and the community manager @QueenB as name dropping often helps and they will know what help you have been given.
I am so so sorry its not working for you still and that we haven't been able to fix it for you โน
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Thanks for the tips. I sent a request for support.
I am waiting for a response
I hope they will help me and the game will finally start
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As I wrote, I got an automatic reply, so write back the extended version of the problem to the e-mail.
I hope they will take up the topic
Thanks for the help!!!
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It's done that to me many times too ๐คฆ๐ปโโ๏ธ let us know if they can get your game working again. Fingers crossed!
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okey
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Hi
Today after the update the game works normally. I can play it with no problem.
I wanted to say a big thank you to the whole team for fixing the game.
And especially thank you @QueenB @Lady_Choo and team of support.
Once again, thank you very much
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