Manual Update

banma · June 2023

Hi

I play the game on my Kindle Fire and it requires a manual update. I am not given the option - it just opens the game again or asks me to buy something else.

Thanks

Lady_Choo · June 2023

Hi @banma Good evening, what happens if you go to the app store and then farm heroes saga?

banma · July 2023

Hi Lady Choo

It just opens the game. I can't find anything that says "update"

Lady_Choo · July 2023

So it just says play and not update?

Have you got 2gb free space on your kindle? Is your kindle itself updated?

Which version of the game do you have?

Sorry for all the questions but it helps if we need to pass it over to the community manager 🤗

banma · July 2023

Yes, I don't get the option to update. My Kindle is at least 9 years old so that may be the problem. And also I have a problem with Candy Crush and the person offering me help on that says that Amazon (Kindle) doesn't support King games. I'm on version 1.451.2 and Pet Rescue last updated automatically on 21 June 2022.

Lady_Choo · July 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2698360#Comment_2698360

The games are playable on kindle and they are supported as far as I know as they release the game on there, BUT yes if it's 9 years old there is a good chance that it's too old now and that may be why it's no longer supported. Unfortunately there has to be a cut off point on age as systems just cannot cope with them 😭They need to run on a certain level in the App Store and if it's below that then it won't let the game work properly and that sounds like what has happened now. I am so sorry 😞

banma · July 2023

Thanks for your help anyway. Do you know whether it's possible to transfer games to a new Kindle? I don't want to have to start all over again! Funny how some games are working perfectly - I only play King games!

Lady_Choo · July 2023

It's likely down to how much memory they use... I think, I'm not an expert but I know the only game that doesn't like my older iPad.. (isn't king) has a lot of movement on it 🙄

Are you signed in with the kingdom or Facebook? If so, you just log in on your new device! If not, you can make a kingdom account and send a note through to player support and they will manually get you van to your level. So don't panic 😁 boosters won't transfer over though as they stay on the device you Warner them on.

You did well though, I had a kindle and it refused to let me play games lol couldn't find the App Store 🤦🏻‍♀️

Manual Update

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