Okay, some backstory first. My retired mother has been playing severalof your games for a few years now and has always enjoyed them and occasionally purchased bombs and that kind of thing which has never been an issue.
At the start of this year she suffered what appears to have been a second stroke (until her MRI we were unaware of a primary stroke) The second stroke was in her frontal cortex which temporarily blinded her, cause slurred speach and balance issues. What we did not fully realise at the time was that her reasoning, deduction and impulse control had also been badly affected.
We knew there were changes in her personality as she seemed much likely to say whatever it was she thought without the usual social filters.
It was only around a month ago that my father (also retired) received a letter through the post from the bank advising that he was overdrawn that we realised there was more to it.
Since the stroke, my mother had been progressively purchasing more and more boosters for her games and had spent in total around £7000.00 of their retirement savings on various games.
Once we realised what had happened we discussed it with my mother who hadnt realise she had spent anything like the amount she had. She now feels shame, foolishness and guilt for this since it is so out of character for her. We have now removed all payment options from her Google account, my father has just come out of retirement in order to try and build some funds up again. My mother wants to work again in order to help but is currently not fit enough to either work or drive due to the stroke.
Whilst i appreciate that some time has passed since the extraneous purchases began, which I'm sure you'll be able to see in her purchase patterns. I am hoping that you can help them recover at least some of the losses caused in order that they can enjoy the remainder of their retirement without financial worries.
If I was financially able, I would help them but as it is the best I can do is look into this with the various companies involved to see if they can get a refund due to the extenuating circumstances.
Thank you for your time and feel free to contact me via email for her Google information for you to check her purchase history.
Steve
