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Cannot connect to internet (and therefore Store)
Julie_Jackson
Posts: 3
Level 1
in Support
I am unable to connect to the Internet in Farm Heroes Saga and Soda Crush on my iPad (message is Can't connect to Store, try again later). All other King games work fine. This has been happening for almost a year now. I don’t want to use Facebook, just be able to play on the iPad and be able to purchase/use boosters, lives etc. I don't want to delete the game and reload because I'd lose everything.
Best Answer
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Hi Julie- Welcome to the King Care community. I am really sorry that you have been experiencing a problem connecting to the store.
Here are a few steps which fix the vast majority of issues:
- Open the game on your Apple Device.
- Try to make a purchase.
- If you receive the error message then please close the pop-up screen.
- Select the Menu option in the bottom left hand corner and sign out of Facebook.
- Double click your home button and swipe all the open apps off the screen.
- Now turn your device off and leave it for two minutes in order to clear the cache.
- Finally, please reconnect to Facebook and then try to make a purchase again.
Let me know how you get on. Have a sweet week!
Answers
-
Hi Julie- Welcome to the King Care community. I am really sorry that you have been experiencing a problem connecting to the store.
Here are a few steps which fix the vast majority of issues:
- Open the game on your Apple Device.
- Try to make a purchase.
- If you receive the error message then please close the pop-up screen.
- Select the Menu option in the bottom left hand corner and sign out of Facebook.
- Double click your home button and swipe all the open apps off the screen.
- Now turn your device off and leave it for two minutes in order to clear the cache.
- Finally, please reconnect to Facebook and then try to make a purchase again.
Let me know how you get on. Have a sweet week!
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Unfortunately Cezdiamond's suggestions didn't work (thank you for trying), or any others that I have tried so I'm afraid I will just have to give up and just accept that FH and Soda Crush are both apps that I can't do anything with except play offline.Hi Julie- Welcome to the King Care community. I am really sorry that you have been experiencing a problem connecting to the store.
Here are a few steps which fix the vast majority of issues:
- Open the game on your Apple Device.
- Try to make a purchase.
- If you receive the error message then please close the pop-up screen.
- Select the Menu option in the bottom left hand corner and sign out of Facebook.
- Double click your home button and swipe all the open apps off the screen.
- Now turn your device off and leave it for two minutes in order to clear the cache.
- Finally, please reconnect to Facebook and then try to make a purchase again.
Let me know how you get on. Have a sweet week!
