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Nicola_Strasser
Nicola_Strasser Posts: 7

Level 1
in Support

After starting a new Facebook account I can no longer log in without losing my progress. This wasn't a huge deal as I could still receive (only) beans from other king players. Now I no longer receive or can send and the crown icon has disappeared. Is there any other way to connect to my new Facebook account?

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Nicola- I have sent you another message, has the envelope appeared now?

    Thanks! 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Nicola- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey with your new account! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Nicola_Strasser
    Nicola_Strasser Posts: 7

    Level 1

    Thank you for getting back to me, however I cannot see any pm on either farm heroes, farm heroes super on on here. Could you please clarify where I shall find it?

    Thanks again

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi @Nicola- Sorry for the confusion, the message is on the King Care site itself :-) 

    Please let me know if you need a hand finding it. 

  • Nicola_Strasser
    Nicola_Strasser Posts: 7

    Level 1

    Now it seems I can't access my page on the king care site, keeps saying my email is occupied. Sorry, not sure what I am doing wrong?

  • Lady_Choo
    Lady_Choo Posts: 26,173

    Now it seems I can't access my page on the king care site, keeps saying my email is occupied. Sorry, not sure what I am doing wrong?

    Is that the little email icon in the top right of this screen? That is the one you need for mail from Cez :)
  • Nicola_Strasser
    Nicola_Strasser Posts: 7

    Level 1

    Now it seems I can't access my page on the king care site, keeps saying my email is occupied. Sorry, not sure what I am doing wrong?

    I cannot see any envelope sign. All I can access is blogs and posts.
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Nicola- I have sent you another message, has the envelope appeared now?

    Thanks! 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Nicola- I have sent you another message, can you see it now? 

    Thanks! 

  • Nicola_Strasser
    Nicola_Strasser Posts: 7

    Level 1

    Hi Nicola- I have sent you another message, has the envelope appeared now?

    Thanks! 

    Yes it has now appeared and I can access messages, thank you. I will reply now

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