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Beans are gone and connecting problem
Eymen_Zengi
Posts: 3
Level 1
in Support
I dont have facebook account and to ask question I opened with different mail address. I normally play on iphone, but I wanted to play on pc as weel and tried to login with same mail address with my phone. It worked game was showing how to play the game and I affraid that my account will be zero I stopped and checked my phone level is 1531 ok but all beans are gone and also connecting problem. How can I solve this problem? my game is on different mail address.
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Answers
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Hi Eymen,
It seems like the connection with your account on a new device did not work as expected and that lead to you losing your game progress. https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep This article here might have some tips that you can use (and a contact form at the end that can point you towards the right help).
I hope this helps!
Cheers,
Xarly
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Hello Xarly,My ios mail address and this face mail address are not same. Also what about my beans if I connect with different face, my problem will solve? Or may be I should finish tutariol on king.com ? I think my problem is game doesnt connect to internet. Why this can be happen? And how can I fix it?Thanks..Hi Eymen,
It seems like the connection with your account on a new device did not work as expected and that lead to you losing your game progress. https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep This article here might have some tips that you can use (and a contact form at the end that can point you towards the right help).
I hope this helps!
Cheers,
Xarly
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