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[Solved โœ…] ๐Ÿ›œ Lost Connection Issue on Windows/FB

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  • encantes
    encantes Posts: 6,303
    edited February 26

    Hello @steko117 and Welcome in the Farm Community ๐Ÿ˜Š ๐Ÿ˜Š

    Are you playing on a browser or a mobile device? We seem to have an issue playing the game on the browser at the moment, so firstly I would ask that you clear your cache and cookies. Check the browser for any updates.

    Go into Facebook settings, check apps and then FHS and make sure you have given all the permissions and it is active.

    Then if it is still having issues and you have a windows 10/11 computer, I would advise that you go to the microsoft store and download the app and play using that. You can log in with Facebook or the Kingdom depending on which you play using.

    If it is a mobile device, please tell me what you were doing before the issue started and which device you have. Thank youย ๐Ÿ˜Š๐Ÿ˜‰

  • steko117
    steko117 Posts: 2

    Level 1
    edited February 26

    thanks for the reaction ,

    i'm playing FH on a laptop with windows 10 on facebook self , no app , i have given all the permissions and it is active. still yhe same , i will download the app

  • Lady_Choo
    Lady_Choo Posts: 26,078
    edited February 26
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2977818#Comment_2977818

    playing on browser? I am sorry we are waiting for an update. The team do not work weekends so we have to wait to find out.

  • Tonya_Scanlon
    Tonya_Scanlon Posts: 129
    edited February 26

    sorry i just posted the same proplem with pictures i play via google browser on facebook, windows 10 hopefully this will get sorted

  • sandybreyer
    sandybreyer Posts: 2

    Level 1
    edited February 26
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2976173#Comment_2976173

    Everytime I ask for team help it says "Lost connection", obviously it is not me because others are having the same glitch in Farm Heroes. Something has changed!

  • cupcakegirl1
    cupcakegirl1 Posts: 2

    Level 1
    edited February 26

    Mine is just not giving me any bonuses. It isn't saying offline but I'm not getting anything. Saying lost connection and I'm still playing so what does this mean?

  • cupcakegirl1
    cupcakegirl1 Posts: 2

    Level 1
    edited February 26
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2978528#Comment_2978528

    I am playing on a desktop. I am not sure which version of Windows. I play through Facebook. Please help no bonuses at all for about 6 days!

  • LoFiGummy
    LoFiGummy Posts: 2,391

    Hi everyone!

    We want to apologize for the inconvenience in the game and let you all know that the Studio has been informed and are investigating the issue. Once we have more information we'll make sure to update you here and in the main post of this thread!

  • LoFiGummy
    LoFiGummy Posts: 2,391
    edited February 26

    We've now been notified from the studio that if you're playing on Windows or Facebook, this problem should now be fixed! We're super thankful for players notifying us so that the studio could take action in improving your game experience.

    So make sure that you have an internet connection the next time you open up the game to update it to version 6.33.13 of Farm!

    If you experience these problems on any other platform like iOS and Android, please make a separate thread so we can have another look into it!

Hey! Would you like to give us your opinion?

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