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Shovels
Lynne_Stockdale
Posts: 9
Level 2
in Support
Why cannot I purchase shovels using my beans? I have ample beans but the game will not allow me to purchase any shovels. The message says "transaction unsuccessful please try later".
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Answers
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Hi there,
We can explore several ways to solve this problem. Could you please first try the following steps:
- I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
- Now, please visit the following link to check your browser version and device information. Additionally use this website to identify the most common browsers' latest versions.
- You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
- I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
- Now make sure that you clear the cache regularly.
- You can also try refreshing your page or playing through incognito mode.
- Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.
I wish you a nice day ahead!
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