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Can't access free lives from team

IndyAmy

The game always shows that my team has given me free lives, but they are NEVER in my inbox. In fact there is never anything in my inbox. I even tried clearing the app cache and storage and nothing.

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grandmahas6

This is EXACTLY what I have been going through. My screen looks just like yours. Have tried everything that lofigummy has suggested, changed team numerous times and get nowhere. Good luck!! Could you maybe let me know if you succeed getting a response

LoFiGummy

Hey there @IndyAmy we have reported this to the game studio but it seems very tough to replicate this issue.

Until we have more news on this I'd suggest going through this list (I know you said you did some of this) and make sure that nothing was skipped:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

The updates part is especially important. Otherwise if possible - I would also if possible see if it works on another device.

I've been told some lives have been sent your way to see if if that might solve the problem as well.

IndyAmy

So am I ever going to be able to send and receive lives ever again? Will this ever be fixed?

IndyAmy

I've already switched teams twice I believe and that didn't help.

IndyAmy

I usually request them after my lives are all gone. Either way, they never show up in my inbox.

LoFiGummy

Thanks for the information @IndyAmy, when you requested the life - did you have all lives full - or did you have no more lives?

I would also try to leave and rejoin the team if possible, or try a new team to see if this helps the problem.

IndyAmy

Oh and Android app

IndyAmy

You can see I've received at least one life from my team but my inbox is empty:

Screenshot_20260112-125957.Farm Heroes Saga.png

Screenshot_20260112-130006.Farm Heroes Saga.png

IndyAmy

My king id:

Screenshot_20260112-130150.Farm Heroes Saga.png

LoFiGummy

Hey there @IndyAmy, would you be able to provide the following:

Your player ID
What platform you play on

And if possible, do you have screenshots of how this looks like in the game? It would be super helpful for me to be able to report this properly to the game studio.