Farm Heroes Saga

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Farm Heroes Saga

Discussions
Latest news about Farm Heroes Saga!
Support
Run into trouble in Farm? Ask for help or check past solutions here.
Level Tips & Help
Help for tricky levels!
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Ideas
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Boosters keep disappearing!

I have been playing Farm Heroes Saga for well over a decade. I'm around level 5700.

For the third time in the past few years, my boosters have disappeared. I have contacted customer support, who have told me that this has nothing to do with the game, it's my device.. however, I am not doing anything. It's the same game, same device I've been using for years.

This is also strange because it's only the four boosters to the left.. not the two to the right... I still have all of those.

After the second time this happened only about a month ago, I went in to claim all my bonuses to doing the animal tasks, so now, once again, I have no boosters & no bonuses left to claim!P

Please help! Why does this keep happening?

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Hey there @Nickie_Nolan, really sorry to hear this. Could I have some more information so that I can look into this further?

What device and platform do you play on?
What's your Player ID?
Do you have any screenshots of how this looks like in your game
When did this disappear for you?

In general, the boosters are tied to the game file on your device, so if you by any means reinstall the game it will remove the boosters - but in that case all of the boosters should have gotten removed, so it sounds like something may have gotten wrong.

I'd try to log out and back in again to the game to make sure that there's no problem with the account connection.

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Accepted answers

All comments

Hey there @Nickie_Nolan, really sorry to hear this. Could I have some more information so that I can look into this further?

What device and platform do you play on?
What's your Player ID?
Do you have any screenshots of how this looks like in your game
When did this disappear for you?

In general, the boosters are tied to the game file on your device, so if you by any means reinstall the game it will remove the boosters - but in that case all of the boosters should have gotten removed, so it sounds like something may have gotten wrong.

I'd try to log out and back in again to the game to make sure that there's no problem with the account connection.

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Support
Run into trouble in Farm? Ask for help or check past solutions here.
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Take part in Farmtastic contests and win Gold Bars or other goodies!
Ideas
Got a fresh idea to make Farm better? Let us know what’s growing in your mind!

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💥 Current ongoing or known issues! 💥 For any ongoing issues, please check the Support section of Farm and look for announcements as we'll update everything live as we fix things! 🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common…