LIVES.

Thanks for the information @STROUMF, are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added to the envelop?

Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time so it might be possible that by the time your friends answer the request, the main lives are refilled and hence why they do not get added.

Alternatively, could you please try playing directly from the Windows app version of the game and see if you have any troubles that way.

Thanks!

Hello,
I'm playing Farm Heroes Saga on a computer via Facebook, using the Google Chrome browser.
I'm not playing on a mobile or tablet, so there is no version.
The Chrome version I'm using is: 144.0.7559.132 (64-bit).
Thank you very much!

Hello, yes you are right, it's just that this is my first time writing and I got a little confused. I didn't know where and how to send help. I will learn little by little how it all works. THANK YOU VERY MUCH.

If you continue to have trouble despite all these recommendations, please capture a video showing how your team request counter increases while not having lives and not getting them in the envelope.

Then check out our Help Center + chat bot. Choose the Chat With Us, to reach out to Player Support and send the video to obtain help with your issue ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

Thanks for the visuals!

Are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added?

Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time so it might be possible that by the time your friends answer the request the main lives are refilled and hence why they do not get added.

If that is not the case, please try the below steps:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

Also I see @Kevin_ has replied here

LIVES - King Community

Could you just respond on one thread please so its all in one place, you don't need to start another we will see it 😊

That envelope is where all the lives should be waiting. If you were full when the lives were sent though they would turn to beans instead.

Are you getting anything at all coming in that envelope?

Could you let us know which device you are playing on please and if a mobile or tablet, what version app you have installed. Thank you 😊

Yes, there in the folder my lives don't appear and I don't know what to do. Thank you very much.

janicka1967

There is an envelope in the top right and there should be team lives there, it's strange that it doesn't show up

Good evening.

Κέβιν

Thank you very much. Here they give me lives but they don't appear on the folder.

Hi @STROUMF,

I am sorry to hear you are having trouble with lives. Please note that if you have full lives and unclaimed inbox messages, lives from Team Members will be converted to Magic Beans instead.

If you lose a life and a team member accepts your life request in your inbox then you will receive a life message.

Hope it helps.

Welcome! 👋

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Accepted answers

All comments

Hi @STROUMF,

I am sorry to hear you are having trouble with lives. Please note that if you have full lives and unclaimed inbox messages, lives from Team Members will be converted to Magic Beans instead.

If you lose a life and a team member accepts your life request in your inbox then you will receive a life message.

Hope it helps.

Good evening.

Κέβιν

Thank you very much. Here they give me lives but they don't appear on the folder.

janicka1967

There is an envelope in the top right and there should be team lives there, it's strange that it doesn't show up

Yes, there in the folder my lives don't appear and I don't know what to do. Thank you very much.

That envelope is where all the lives should be waiting. If you were full when the lives were sent though they would turn to beans instead.

Are you getting anything at all coming in that envelope?

Could you let us know which device you are playing on please and if a mobile or tablet, what version app you have installed. Thank you 😊

Also I see @Kevin_ has replied here

LIVES - King Community

Could you just respond on one thread please so its all in one place, you don't need to start another we will see it 😊

Thanks for the visuals!

Are you connected and with no lives when you see these lives sent by your teammates? Do you visually see how it increases the bar 2/5 and nothing added?

Remember that if you send the life request and exit the game, you main lives counter will start to replenish over time so it might be possible that by the time your friends answer the request the main lives are refilled and hence why they do not get added.

If that is not the case, please try the below steps:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

If you continue to have trouble despite all these recommendations, please capture a video showing how your team request counter increases while not having lives and not getting them in the envelope.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!