Game won’t load

Question

I got a day of free lives and went back after 4 hours. Game won’t load should still have 20 hours of play but can’t play

LoFiGummy · Answer

Hey there @kceb, when you say that the game won't load - are you getting any type of error messages or icons showing in the game?

It's good for us to know the following:

* What platform do you play on (iOS, Android, PC, Facebook)
* What's the version of the game you have installed?
* What is your Player ID?

For the Free Lives, and any boosters with a timer, these will start to count once activated and aren't paused when the game isn't running. However, let's see if we can figure out the issue first!

To fix any common issues, please try these steps below:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If it doesn't help, please let us know more details of the issue!