Prizes not given

Question

3× now I have not received prizes. Used super collector, game did not accept.

LoFiGummy · Answer

Hey there @Panama314, could you let us know a few more details about the issue?

Are you talking about a specific event in Farm? Do you have any screenshots of the issue?

For all the common issues in the game we recommend the following:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data