Changes to the game

melissmcmlx · August 2019

With the changes, I lost the 28th day reward. My game is now taking 3 minutes to load. I have Window 10, 64 bit. I have 16G of RAM. For 3 days, I have had NO boosters, and the game is hardeer for me to read.

mercerik · August 2019

@melissmcmlx

Hi there! Welcome to the Community!

I am so sorry that this is happening to you. Loading the game should not take long on Windows 10. It only takes seconds for me.

Can you check and make sure that your Operating System is fully updated in the Settings? I would like to know if it is before we proceed with Uninstalling and Reinstalling the Candy Crush Saga App so that the issue does not re-occur after the process.

Please let me know!

Thanks!

firebombmarkus · August 2019

Hi @melissmcmlx amd welcome to our adorable Community 😊 Can you please tell me which device and operating system are you using for playing this game?

melissmcmlx · August 2019

I am not talking about the Candy Crush Saga. I am talking about Farm Heroes. And, my operating system and device are described in the original post.

firebombmarkus · August 2019

Hi again @melissmcmlx This section is exclusively for Candy Crush Saga. We have a separate section for Farm Heroes Saga and you can reach it on the link below.

https://community.king.com/en/farm-heroes-saga

I am not able to help you but I will tag our Farm Heroes expert @Chicken_Slayer 😊 Thank you for your understanding. Have a wonderful day 🤗

Lady_Choo · August 2019

Thank you for the heads up @firebombmarkus

Hi @melissmcmlx and welcome to our community. You had come through to the wrong section but its ok, one of the CMs will move it over, but that is where the confusion came from.
Are you talking about the new changes to html? I assume that despite the pc you are using you are playing on Facebook, as that is the only part that is changing at this time. You can read more about it here:

https://community.king.com/en/farm-heroes-saga/discussion/262386/does-your-farm-heroes-saga-game-look-different-on-facebook

I note that you are playing on windows 10, there is an app store version now so you can download it directly and bypass facebook completely if that is what you are using.
If you are not using Facebook, please come back and let me know and I will see what I can find out for you. But if you are, please leave constructive feedback on the thread given. There is a good reason for it and you will see my response in the thread about why

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