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farm heroes always seem to hang

annahairam
annahairam Posts: 3

Level 1

edited October 2019 in Discussions
my farm heroes always seem to hang and I can't play continuously. Please help! My apps is updated

Comments

  • QueenB
    QueenB Posts: 15,324
    Welcome to our Community @annahairam :)

    Do you mind telling me if you're playing on mobile or on PC? If on PC, do you know if you have the new HTML5 version or Flash?
  • QueenB
    QueenB Posts: 15,324
    Have you checked for available updates and do you have enough storage available on the device?

    If yes, then your next option is to reinstall the game app in order to get rid of any bugs/issues. 

    It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

    However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). 

    Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

    Hope this helps :) 

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