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If the game app is up to date an the issue is persisting, you might have to reinstalled the game app. It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.
However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully).
Regrettably, you will lose any saved boosters and messages.
Hope this helps
Hello @jessica19 Hearty Welcome to this wonderful King Community 🤗
I am sorry to say that I have not understood the issue!!
Can you please explain a bit more what's happening in your game?
Are you not able to open the regular game or the special event? Are you seeing any error message?
The more details you provide, the better assistance we can provide. (you can simply type your reply in below comment box, just like before 😃)
Talk to you soon! Have a great rest of the day!