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Hello @cindy913 Hearty Welcome to our friendly King Community 🤗
I am sorry to hear that you have lost your levels in the game!
Did you make sure you are logged into the game? Recently, I have noticed that if we log out of the game, it starts us from level 1 recognizing as a new user.
Please let me know if this is not the case. And also which device you are using to play the game. So that, I can direct you in proper way to get your level progress back.
Please type your reply in the empty dialogue box given below.
Talk to you soon! Have a great rest of the day/evening!
Welcome both to our Community 🤩
If you both have lost your game progress and have not had it backed up to either a Facebook or a King.com account, you need to get in touch with Player Support team so they can help restore your game. As you will need to set up a King or Facebook account so Player Support can restore your game, please have this done before contacting support to spead up the process.
Once done, selecting the "Contact Us" button below:
Under subject, select: "Game didn't save" and include the email which is associated with your new account.
Hope this helps 🤗