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Hello @Lynne_Stockdale and welcome to our Famrtastic Community. So before you actually play a new level - when the companions screen shows up, you are showing 0 shovels, but when you click on it to buy them with beans it just ignores you? Do you get some sort of message?
Do you have the latest update - 5.40.3? What device are you playing on? Have you tried clearing your cache (how to do that depends on the device) and then turned your device off for 10-15 seconds and then back on again? Does that help clear up the issue?