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Hi @lia7 and welcome to our Community π€©
I think you are referring to the Ads you get to watch to get 3 extra moves, am I right? If yes, this is not a permanent feature so it can come and go.
However, just make sure you are connected to a strong internet connection, the game is up to date and you can try disconnecting the game app from Facebook/King account and connect it again and see if that helps. If you still don't have it, you will have it back soon π
Which level are you on by the way?