Alex_The_Witch

Game Expert

Hey there. Hope you're doing well. I'm sorry to hear you're having issues with Pet Rescue Saga on your iPad. Could you please send a video of it so we can properly investigate it? Thanks in advance and have a great day.

Hey there. I hope you're doing well. Please note that, the video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game…

Hey there. I hope you're doing well. Could you please share a picture or video of what you see on your side, so we can better understand the issue you're having with your lives? Thanks in advance and have a great day.

Hey there! I hope you're doing well. I'm sorry to hear this happens with your coins. Could you please share a video of the issue happening, and let us know of what device you use to play as well (Android, iOS, Windows, Kindle, FB (Browser))? Thanks in advance and have a great day.

Hey there @Espiralado . Hope you're doing well. I'm sorry, I've checked your tickets about this level issue and noticed that they've been taken by our bot first. But worry not, I have now taken care of it and sent you a reply and assistance on ticket 15373610. Thanks and have a great day!

Hey there. I hope you're doing well. I'm sorry to hear your game won't load. Could you please share more details? What device you use (iOS, Android, Windows, Kindle, FB (Browser)? If you can share a video of the issue, it would be helpful as well. Thanks in advance and have a great day.

Hey there! I hope you're doing well. I'm sorry you're unable to use the Egg Breakers you get as rewards. Could you please share a video that shows you unable to use them? Thanks in advance and have a great day.

Hey there @Sueli78 . Hope you're doing well. I'm sorry to hear you're having this issue. Our team's aware of this issue for some CCSS players. Please reach out to us by checking the post below: Our team's available 24/7, and in Portuguese as well. Thanks in advance and have a great day!

Hey there @Espiralado . Hope you're doing well. I'm sorry to hear you lost your Super Color Bomb. Worry not, I have now handled the ticket you had opened with us about it (ticket 15371577), and sent a compensation. Thanks in advance and have a great day!

Hey there. I hope you're doing well. I'm sorry to hear you're having issues with level 4846. Our team's aware of this issue with the Gummi Dragon on some levels. Thank you for reporting. Please open a ticket with our support so that we can assist and compensate you accordingly: Thanks in advance and have a great day.