Cat-13

Noble

Comments

  • It's fixed! And I received credit for past levels passed. Thank you!!! Jim Palmer how did you get it fixed????
    in Defaulting back to levels passed Comment by Cat-13 May 2018
  • Hello all, I’m delighted to inform you that this has been fixed in Candy Crush Soda Saga. You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to…
    in Defaulting back to levels passed Comment by Cat-13 May 2018
  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 May 2018
  • Hey Cat, What a great nickname :-) My friend Xarly is taking care of your problem - You can see his answer on your previous post: https://care.king.com/en/candy-crush-soda-saga/i-passed-for-gift-boxes-and-still-havent-received-my-gifts It seems that we found the origin of your problem so hopefully it finally gets fixed ;-)…
    in We want to improve, can you help us? Comment by Cat-13 May 2018
  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 May 2018
  • Help! Can't collect gift boxes 506, 510, 516, 524 & 534 after completing levels. Trying to reach out to as many people but nothing resolved yet. Traludel Wow that is when my problem started.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 May 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 May 2018
  • Cat and PJ Fergie, I understand your frustration I really do. And i know Cat, you appreciate our help, don't worry :) Honestly, behind the scenes, we are doing a lot of grumbling about the same issues to the KC team, and they in turn are grumbling about the issues to the studio. The trouble is, some of the studio's don't…
    in Did King Care get Revenge for negative review? Comment by Cat-13 May 2018
  • The answer is no Cat. And to be honest, bombarding everywhere with your posts isn't going to get them to fix it quicker. King make money from the game so it makes no sense to push players away. You did get some boosters earlier on and they are aware of it. The only thing it is doing is giving us more posts to answer…
    in Did King Care get Revenge for negative review? Comment by Cat-13 May 2018
  • Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 May 2018
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