Jelly_Jenny

Community Manager

Comments

  • @LaurelM But when it says you'll get 40 bonus Gold Bars, does the pink bag appear? 
    in Bonus gold bars Comment by Jelly_Jenny September 2019
  • Hi @Chasey :waving: And thanks for the heads up! This is actually already been reported to the game studio. So no need to do anything from your side other than just sit tight :) Hopefully the issue will be resolved soon. 
    in For your developers/coders Comment by Jelly_Jenny September 2019
  • Hi @Lizanne and welcome to our sweet Community :waving: This article should help to get your friends list back. I hope you're back on track soon! 
    in My friends disappeared from the highscores-list and the list to ask lives Comment by Jelly_Jenny September 2019
  • Hi :waving: Sorry it seems that your game does not have Space Dash anymore :/ Space Dash among other extra challenges are not available for 100% of the players so it is possible that your friend has a challenge that you don't, and vice versa. Also the group that has the challenge one time is occasionally readjusted, which…
    in Space Dash is not active for any level.Why? Comment by Jelly_Jenny September 2019
  • Hi @tajp @CLK68 @Deborah_Eizinger :waving: You're having trouble with the end of episode reward which is the pink bag? To make sure - like the name suggests, this reward is given at the end of the episode. Are you not getting the reward once you have finished the next episode? 
    in Bonus gold bars Comment by Jelly_Jenny September 2019
  • Hi @arwirnrao and welcome to Community on my behalf too :) I wanted to let you know that I have merged your recent posts into one. We'll be glad to help but in order to keep things tidy around Community, it's good to have all issues in one post. Was your issue that all of your extra challenges have disappeared? 
    in Gold bar collecter function disappear ,my every level go through without earning gold bar. Comment by Jelly_Jenny September 2019
  • @Gregg @Elsa We have had some popular ideas approved and implemented as well as declined. These things take time however so I can only ask you to be patient. And rest assured that popular Community's ideas and feedback is always brought to the game studios. I'll update any ideas that are reviewed and let you guys know. 
    in A search box added to the game Comment by Jelly_Jenny September 2019
  • Hi @Peter_Tornaros You mean the trophy along with all extra challenges is gone from your game? Your game's extra challenges might have lost momentarily connection to the game. This is an easy fix as you only need to reconnect the game from your Facebook / King account and try playing a level or two. I hope that helps! 
    in Booster Bonus Comment by Jelly_Jenny September 2019
  • Hi @wellington23 and welcome to Community :waving: One quick thing to check first is that if you don't have any stars on level 900 but you have stars on levels above 900, simply replay the level that has no stars. Then the game should jump to the correct level. But if that is not the problem, and if your game is not on…
    in Different level of application and pc Comment by Jelly_Jenny September 2019
  • Hi @LucyE :waving: Sounds like you're having trouble with the Community platform? :( You're using a computer for browsing in Community? For how long you've been having this issue? If this keeps up I would recommend to clear your browser cache to see if that helps. Here how you can clear the cache
    in Why does my gold keep disappearing?? :( Comment by Jelly_Jenny September 2019
Avatar