JillyJill

Pro Player

Comments

  • Hi cassidyadrienne2, Thank you for contacting King Care! Okay, so what have you tried so far? Have you gone to the candy crush app on your phone and clicked on the connect to facebook button? There you would put in the facebook email address you want it connected to. Unless you're already connected via Facebook on one…
    in Facebook Connection Issue Comment by JillyJill May 2017
  • Hi Dannymoocow, Thank you for contacting King Care! I have asked this to be done before as well. To put in an extra "are you sure you want 5 extra moves?" because it can be easy to hit that button. I will forward your input to King Care Admin and maybe they can forward to the game studio. It happens on soda but in a…
    in Can you do something to fix the "extra 5 play on" when at the end of the game? Comment by JillyJill May 2017
  • Hello Mountainman, Thank you for contacting King Care! Were you ever connected through king.com or through the facebook app. If so, login to one of these and you'll see your progress intact. Like, say, do you ever remember entering your email to play? If not we'll have to get you some help from behind the scenes and see if…
    in Changed phones Comment by JillyJill May 2017
  • Hi Pierre, Thank you for contacting King Care! And thank you for your input, I'll pass this on to King Care Admin. Have a delicious day! Jilly
    in LVL 2162 Comment by JillyJill May 2017
  • Hello MichelleMaddison, Thank you for contacting King Care! I see that level 2060 is a timed level. Once you reach your goal, ate you backing out of the game? I know that may be a silly question but it does happen! Because if you back out instead of letting time ruin out it would be considered a lose. Also, is your app up…
    in Level 2060 Comment by JillyJill May 2017
  • Hello Mai Radwan, Thank you for contacting King Care! First, can you tell me what platform you're playing on, ie; android, iOS, windows, etc. Also what sort of device are you using, mobile, PC/Laptop? Get back to me with this information and I'll try to help you! Thank you! Jilly 
    in back to level 2485 Comment by JillyJill May 2017
  • Okay, I was just checking up on you, it appears they forgot or set it aside and got busy. I'll ensure someone will get back to you soon. (By tomorrow) Also Jim, double check the envelope in the top right corner to make sure you don't have a message. In the meantime I'll get someone to compensate your treasure chest…
    in level 2511-2525 candy crush Comment by JillyJill May 2017
  • Hi Jeanne, I thought it was just me, I was wondering why there is no longer a diamond or golden path offered this week. I'll inquire and see if I get an answer. I'll let you know what I find out! Thanks, Jilly 
    in Can I get a golden or diamond path? Comment by JillyJill May 2017
  • Hi Jim, Did you get any messages or help yet regarding the treasure chests from a King Care team member? Jilly
    in level 2511-2525 candy crush Comment by JillyJill May 2017
  • Hi Jennijen, I will get a King Care moderator to attend to these issues for you. Thanks, Jilly
    in Candy crush won't load on my iPhone 6 Plus ? Please help Comment by JillyJill May 2017
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