Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
When playing on either the desktop or my iPhone after having more then the required 100000 points it still wont let me go to the next level. Its been doing this for about 2 weeks now.
Hello MichelleMaddison,
Thank you for contacting King Care! I see that level 2060 is a timed level. Once you reach your goal, ate you backing out of the game? I know that may be a silly question but it does happen! Because if you back out instead of letting time ruin out it would be considered a lose.
Also, is your app up to date? I know you said this happens on your desktop too, but can you check your play store to see if candy crush needs an update. On your desktop, try clearing your cache for your browser and the app itself, DO NOT clear data, close out all windows and do a restart of your computer. Please let me know how this works out.
Jilly
New here? Sign in or create an account to join the fun.
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
