Comments
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Hello, If you untick the 'select all' button, then you can find the friends you wish to send the requests to, and tick their boxes :) Regarding the power ups, each level in the game can be passed without using them, but we still sometimes try to provide events and promotions where these items can be won. Kind regards,…
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Hello Marlene, Could you please check that your browser supports the new version of the game. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine Further to this, clear your browsers…
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Hello Birte, Lives in the game, in the same way as boosters, cannot be transferred between games. They will only ever appear on the device on which they were purchased/won/accepted etc. Only your progress and gold bars will transfer. Kind regards, Johnny
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Thank you, if you click on the roadblock, does it give you the option to ask friends, use gold bars etc? Let me know.
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Hello Stacy, Could you please provide me with more information about the messaging issue. Can you explain what happens and what the error is? Regarding the events in the game, please refer here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello Mandy, I'm sorry to hear that this happened. I will report this to the game studio. I can only apologise for the inconvenience caused. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Making a purchase requires a tap on the item, enter their App Store password or Touch ID authorisation and then reconfirm the purchase. Given that this is not a one-click process, refunds are not given in these cases. If you do wish to try and obtain a refund then you will need to contact Apple directly as we do not…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
