Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Help, My friends name and pic show when I play, not mine

Marlene_Mansker

Everything loads fine, all my boosters and gold, map shows me at the correct level. I tap the level, it loads and instead of seeing my name and pic, I see one of my friend's. I am the only one on this level (2564). This has been going on for days. Sometimes I see my pic for a flash before it is replaced by hers. I can play, and if I pass the level the map shows me moving to next level, but when the level loads, it says her name again. Help please! This is on tablet and pc, btw...

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Hello Marlene,

Could you please check that your browser supports the new version of the game.

If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine

Further to this, clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

Kind regards,

Johnny

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Accepted answers

All comments

Hello Marlene,

Could you please check that your browser supports the new version of the game.

If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine

Further to this, clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

Kind regards,

Johnny

Minha compra não chegou
Comprei no jogo e não chegou a compra
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Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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