Kevin_

Game Expert

Hi Allyee, I am sorry to hear that you are having troubles with level 9478. Keep in mind as you noticed that this is one of the most recent released levels so it may take a few tries to get through it. Allow yourself a few more tries to try different approaches on this level. However if you believe that something is not…

Hi @rayudukodali, I am sorry to hear you had issues with your purchase and being charged four times. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase and ensuring that your receive a reply as soon as possible. Regarding the…

Hi there, I am sorry to hear that you are getting this connection error. We usually recommend these steps to make sure everything is running smoothly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth…

Hi there, I am sorry to hear that you are not having the best experience with the undo button. I certainly appreciate your value feedback about this experience on the position or getting a confirmation screen. I will make sure to pass it along to our developers so that we can word on improvements for the future. Happy New…

Hi @Estella8, Could you please let me know if you are using Facebook or a King account to save up your progress? Do you see a "Friends" and "Teams" tab at tbe bottom of the main map screen? If you do not please make sure to have your game app updated. If you still have issues, please share with me a screenshot showing what…

Are you sure this was in your Candy Solitaire Saga game? Have you tried to reconnect using your King account?

Hi @BennettDG, Have you made sure to try to log in back with your King account? If so and it persists, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have…

Hi there, I am sorry to hear you are having trouble with level 18455. For this level I try to ensure that every movement I make involves some candies below the stripped candies generators as these boosters will be particularly helpful for opening up the board. Try to gather a few of them instead of activating it one by one…

Hi @Vonnyvon45 , I am sorry to hear you are having trouble with your rewards and super color bomb. Regarding the super color bomb, do you mean that the score is not incrementing despite winning levels? If so, please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the…

Hi there, could you please share some additional details? What trouble are you facing when login?