Kevin_

Game Expert

Hi there, I am sorry to hear you do not have the Mystery Mountain feature as your husband does. I understand that you would like to enjoy it again, this is due to ongoing testing, which means some players might not see some events in their game. This kind of variation is common when features are being rotated or tweaked to…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi there, unfortunately once the account/game has been saved with an email/Facebook it is not possible to unlink and link it to a different one, making it unable to split as you wish I am afraid. Hope it helps, have a nice day!

Hi there, I am sorry to hear you have not received your purchase. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your missing purchase ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer…

Hi there, I am sorry to hear about these double charges on your account. Could you please let me know where you were getting this error when trying to contact? Was this your payment platform or trying to contact King support? Can you also confirm what device are you using to play?

Hi there, I understand you need a new email as you no longer have access to the previous one where probably your game was stored. Please create a new King account with a new email and we can then help with restoring your progress. Once you have created the new account, please check out our Help Center + chat bot. By…

Hi there, I am sorry to hear that you are not getting video Ads and I understand that they are useful and would like them. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 

Hi there and welcome to the Community! Could you please share some additional details or clarification about what you mean that the "brigadeiros" (Color bomb) is hiding as difficult level?

Hi there! I am sorry to hear you had an issue with your account. Please note that deleting your Facebook account and since linked to your game due to legal requirements, we must permanently delete any game account linked to a Facebook account that has been deleted at the user’s request. In this case I suggest that you…

Hi there, I am sorry to hear there are not enough pets at level 9468. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for…