Kevin_

Game Expert

Comments

  • Hi @dragonbaby1964 and welcome to the Community! I am sorry to hear that the rewards are not being added after watching videos. We usually recommend these steps to make sure that nothing is wrong or broken in your game to ensure your rewards are granted: *Restart: Force close apps and restart your device. *Updates: Check…
    in Game is not giving me pieces after watching video Comment by Kevin_ July 2025
  • Hi @Kathylandon, I understand that you would like to get more levels and I want to assure you our technical wizards in the Studio are working on more levels I don't have an exact date for their release just yet I'm afraid, but be sure to keep your game app updated to be amongst the first in discovering all the new fun. You…
    in When are you going to have more levels past 6850? Comment by Kevin_ July 2025
  • Hi @HarukaHoshinogawa575, I am sorry to hear that you are not getting the Summer Petopia feature. Please note that the game studio usually run test with these features that may cause them not to be available for everyone I am afraid. However make sure to keep your app updated as it is possible in the future to have the…
    in Well I still haven't received Summer Petopia yet. Comment by Kevin_ July 2025
  • Hi @Mackerel2, I am sorry to hear that your game crashes when trying to play despite all these steps. Could you please Contact Support directly so that we can look further into this issue and best try to assist you. 
    in Every time I try to open my game it crashes, help please! Comment by Kevin_ July 2025
  • Hi @wilson52, I am sorry to hear that you are having trouble with level 8786. Please check out this video from our wonderful Lynette to help you get some idea with getting through this difficult level: https://www.youtube.com/watch?v=gQmFssA9YBg&list=PLt5tTqY-UgVTtA47IE09XToYt6XPM6SO0&index=14
    in Pet rescue game 8786 Comment by Kevin_ July 2025
  • Hi @burnie72 and welcome to the Community! I understan that you used to enjoy the life time reward you were in used of receiving. Even though this is no longer the case, I can certainly understand how important this is for your gameplay experience therefore hearing feedback from our players for our new changes is what…
    in Lives Comment by Kevin_ July 2025
  • Hi @NoxiaNkuna and welcome to the Community! I am sorry to hear that you have lost your progress levels, but do not worry as we have prepared this guide to help you restore it I can't find my progress in the game – How to retrieve my levels
    in I want to restore my stages what do I do Comment by Kevin_ July 2025
  • Hi @redfringe, I am sorry you are having trouble with these rewards. Can you please share a screenshot of what you are able to see? Looking forward to your reply.
    in White Box. Check your rewards. Pictures. 300 gold bars worth of rewards. HOW DO I ACCESS THIS? Comment by Kevin_ July 2025
  • Hi @carolbob, I am sorry to hear that you are having trouble collecting the rewards or moving past this screen even after reinstalling. Could you please Contact Support directly so that we can best further guide you through this issue please. Have a nice day! 
    in I haven't been able to get past this screen for a week. Comment by Kevin_ July 2025
  • Hi @Jorayme, I am sorry to hear that you are having trouble with the Bake a Cake rewards. We usually recommend these steps to make sure that nothing is wrong or broken in your game: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least…
    in Bake a cake Comment by Kevin_ July 2025
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