Kevin_

Game Expert

Comments

  • Hi @2317 I am sorry to hear that you are having trouble with joining online. Could you please let me know what are you trying to do and what exactly happens? Do you mean perhaps that you are getting connections issues?
    in How can i join online candy crush game Comment by Kevin_ May 2025
  • Hi @maru979 and welcome to the Community! I am sorry to hear that you are having this connection issue when trying to access the shop. We usually recommend these steps to with these kind of situations so please try the following: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest…
    in No puedo comprar en la tienda las ofertas Comment by Kevin_ May 2025
  • Hi @Jackpot81357, I am sorry to hear that your purchased time before it should have. We will be happy to do our best to try to help with this but could you please Contact Support directly so that we can support you. 
    in Help with purchasing packages Comment by Kevin_ May 2025
  • Hi @echogirl, I am sorry to hear that you have not received the items from your purchase. We will be happy to get you going but could you please Contact Support directly so that we can best support you please. 
    in I have had trouble playing the game this morning, Comment by Kevin_ May 2025
  • Hi @litlandp, I am sorry to hear that you accidentally closed this mission. Could you please let me know what mission are you referring to?
    in What do I do? Comment by Kevin_ May 2025
  • Hi @ibtess1960, I am sorry to hear that you can not access the Bake a cake feature. Please note that the game studio usually run test with this feature that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are unable to access the feature at the moment.…
    in Why isn't the game the cake not open ing for me? Comment by Kevin_ May 2025
  • Hi, @3834105712, I am sorry to hear that you have not received your rewards. We will be happy to get you going with this setback but could you please Contact Support directly so that we can best support you. 
    in About refunds Comment by Kevin_ May 2025
  • Hi, thank you for the reports. We want to inform you that we are currently experiencing issues with the progression and scoring of the Rocket Rush challenge. Our team is aware of this and working hard to resolve as soon as possible. We apologize for any incovenience and we really appreciate your patience and understanding.…
    in Rocket Rush not counting striped candies (✅ Fixed in Latest Version) Comment by Kevin_ May 2025
  • Hi @Fantasio1 , sorry taking long to get back to you, I appreciate your question as I understand that you prepared yourself and were ready to take participation in the tournament. Please note that not all players will have access to every event. We always try to include as many players as possible, but sometimes, events…
    in Human help with candy crush Comment by Kevin_ April 2025
  • Hi @NonnieRichard I am sorry to hear you are having trouble with level 1337. What trouble are you exactly facing?
    in 1337 Comment by Kevin_ April 2025
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