Kevin_

Game Expert

https://community.king.com/en/candy-crush-saga/discussion/comment/3302798#Comment_3302798 Hi again @rmoghul, from the screenshot you shared it shows that you had qualified the first stage, but how long ago did you saw this screen? Since the profile icon displayed does not reflect the one from the previous images you shared…

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3302636#Comment_3302636 Hi @ambermartens, I am sorry to hear you are having more issues and even despite the most recent update. Can you also let me know if this happens only at this level 23 or also happens with other levels across your devices that…

Thanks for the further additional details @ambermartens , I really really appreciate as it is helpful to narrow down the issue as I can definitely understand it annoys your gaming time. I have gone ahead and reported these issues you are constantly encountering, if I have any updates or news, I will let you know! Thanks!

Thanks for the tag @johamilton . Thanks for all the additional details @ambermartens , just to confirm is there an specific moment when the game freezes? Is it at the end of the level once completed? Does this only happens while at the Star tournament? When you had regular levels, did you have any issues?

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3301660#Comment_3301660 Hi @ambermartens, I am sorry to hear that you are facing these issues. Could you please share with me the following information in order to further best try to help: Game Version: (you can check this on your App store by…

https://community.king.com/en/pet-rescue-saga/discussion/492936/my-special-rewards-for-my-piggy-bank-and-for-found-all-toys-no-longer-work-wont-log-in Hi @Burndog, I am sorry to hear that you are having toruble with purchasing this offer. Please note that our team has been made aware of the issue and we are working hard to…

https://community.king.com/en/candy-crush-soda-saga/discussion/492967/wheel Hi @rabrymer45 I am sorry to hear you are having trouble with this wheel and your purchased items not being fully received. We will be happy to try to get you going but could you please Contact Support directly so that we can best guide you. 

https://community.king.com/en/candy-crush-saga/discussion/492954/i-have-completed-the-episode-race-but-seems-keep-on-stuck-on-the-level Hi @Fishyalo, I am sorry to hear you are having trouble with your Episode Race progress. We will be happy to do our best to get you going but could you please Contact Support directly so…

https://community.king.com/en/candy-crush-saga/discussion/comment/3297852#Comment_3297852 Sorry with taking long getting back to you. I appreciate your confirmation. Could you please share with me your in game User ID?

Hi @rmoghul Could you please complete the following recommendations and let me know your confirmation in case you still have trouble with seeing the tournament: Make sure you are connected to your account, and your Internet connection is stable. If you log out and back into your account, the event might need some time to…