Kevin_

Game Expert

Hi, @basavadev, I am sorry to hear that you are not seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. Have a sweet day!

Hi @Angelique_D , I am sorry to hear that you have lost your items and lives. We will be happy to get you going but could you please Contact Support directly so that we can best further help you. 

Hi @Petra81 I am sorry to hear that you have not received your Gold Bars rewards. Would you be so kind as to let me know the event/challenge that was supposed to credit them? Also, could you pleas share with me your in-game user ID to locate your account.

Hi @GOB11, I am sorry to hear that you have lost your progress. Please check this article I can't find my progress in the game – How to retrieve your levels we have prepared for you to helpw this situation.

Hi, @Marii1609, I am sorry to hear you are having trouble signing in. Please note that your progress is currently saved with your Facebook account, therefore you need to log in under this option. If you are getting the message from Facebook site when trying to log in, I recommend that you try resetting your Facebook…

Hi @alchemisty401k , I understand that you used to enjoy Paradise bay and would like to have it again. unfortunately I am afraid there are no current plans for its return at the moment, however we do valuable your interest. Thank you and have an amazing day!

Hi @cbaker, I am sorry to hear that the game closes when you encounter this Ad. We will be happy to try to help but could you please Contact Support directly so that we can best support you. 

https://community.king.com/en/candy-crush-soda-saga/discussion/486027/how-do-i-update-my-profile Hi @rogrtm70 , could you please let me know what are you exactly trying to update from your profile? Also do you mean your Community profile or game profile?

https://community.king.com/en/candy-crush-soda-saga/discussion/486038/candy-crushsoda-ultra-hard-level-1668 I am sorry to hear about your game crashing as soon as the bear jumps and preventing you from completing 1668. Could you please be so kind as to make sure that your game app is updated to the latest app version. If…

https://community.king.com/en/candy-crush-soda-saga/discussion/486039/level-1221 I am sorry to hear that you are having trouble with spreading the jam at level 1221. Could you please make sure that your game app has been updated to the latest version? In case the issue persists, could you please share a video and confirm…