LoFiGummy

Community Manager

Comments

  • Hey there, please check that there are no spelling errors or spaces added both to the email address and the password. If it still doesn't work, I'd recommend reaching out to support via the game instead to get additional help with this. Just as a reassurance though, if you reinstall the game, the boosters will be lost -…
    in Candy Crush store Comment by LoFiGummy June 8
  • Hey there @nanco3, are you having problem with ads in the game? Is it a specific ad or do you have this problem with all ads? Please try these steps first of all: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB of free storage for…
    in Prize video not posting and cant receve game prizes Comment by LoFiGummy June 8
  • Hey there @KathrynBalsinger, sorry to hear that. If you can't access your account, you should be able to reset your password so that you can login again. If you login, you should have access to your progress and boosters again if you haven't reinstalled the game!
    in Candy Crush store Comment by LoFiGummy June 8
  • As for the lives in Farm Heroes Saga, is this on Facebook or on another platform? We're aware that for some players the lives are not working properly in some teams, with the studio investigating the issue - but with no recent updates on the progress of it.
    in Videos Comment by LoFiGummy June 8
  • Hey there @grandmahas6, please try these steps first of all for Soda: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB of free storage for smooth gameplay. Connection: Use WiFi instead of cellular data. Clear Cache: 🤖…
    in Videos Comment by LoFiGummy June 8
  • Hey there @Appletree52 please try the following steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB of free storage for smooth gameplay. Connection: Use WiFi instead of cellular data. Clear Cache: 🤖 Android: Settings > Apps >…
    in Why do I keep loosing lives Comment by LoFiGummy June 8
  • Thank you for everyone who joined today, we already have a time and day for the next one, so have a look and see if you can join that one too! 🤗 Second Let's Play Event Here!
    in Let's Play Candy Crush Soda Saga - New Community Event! Comment by LoFiGummy June 5
  • Oh when you say that it looks up - do you mean that the game freezes and you can't do anything? In that case I'd follow these steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB of free storage for smooth gameplay.…
    in Level 6973 Comment by LoFiGummy June 5
  • So if it wasn't clear everyone, the event starts in 10 minutes after this message is posted! 😁 @nekocat @joelle168 @Racoon7 @Princess_Jessica @PrettyBubbles @Palash_Sarma @teeweiping
    in Let's Play Candy Crush Soda Saga - New Community Event! Comment by LoFiGummy June 5
  • oh is that so! Apologies for the unclear times , it will be 4 PM CEST so in about 1,5 hours!
    in Let's Play Candy Crush Soda Saga - New Community Event! Comment by LoFiGummy June 5
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