Hi everyone 👋 Thanks again to all of you who have continued to share updates and screenshots, this has been incredibly helpful 🙏 While it looks like some of you were able to move past level 19686 and access the new levels and events, we are still seeing reports from other players where the syncing issue persists. The…
Heia 🤗 I see this post is currently in the Candy Discussion area so it's in the right place… perhaps it got moved before I got to it so I can't see now where it was. Let me know if something similar happens again and try to get to it fast 😅
Hi @Yorbenboy1993 👋 Thank you for reaching out and letting us know. I’m really sorry to hear what’s happened and I can understand how upsetting and alarming this must feel, especially with others in the Community noticing something seemed off. I want to reassure you that we take the security of Community accounts very…
✅ Update – July 30 We’re happy to let you know that the issue with email notifications has now been fixed 🎉 You should start seeing email alerts coming through again, and the setting should also reappear in your preferences. Thank you so much for your patience while we got this sorted 🙌 The Community Team
Hi everyone 👋 Thanks so much for continuing to share your experiences with us. I just wanted to jump in and reassure you that this issue is still under investigation. The team is currently digging deeper to understand the root cause, especially why it's only affecting some players and not others. We know it’s frustrating,…
Hi MariekeToon and welcome to the Community 👋 Sorry to hear you’re stuck on the date of birth screen! If the “Continue” button is greyed out and you can’t move forward, the best thing to do is to contact our Player Support team directly, they’ll be able to help you fix this. Since you can’t get past that screen in the app,…
Hi Frzzhsss and welcome to the Community 😊 If your Facebook account got blocked and you were using it to save your game, don’t worry, you can still get your progress back! Here’s what to do: Open the Candy Crush Saga app on your device. Tap the gear icon (⚙️) to go to Settings. Tap Sign in and create a King account using…
Hi @Fredy_12000 and welcome to the Community 👋 I'm sorry to hear about your Facebook account, but unfortunately we don’t have the ability to reactivate or restore any Facebook profiles. For that, you’ll need to get in touch directly with Facebook’s support team. However, don’t worry, you can still recover your Candy Crush…