QueenB Community Moderator

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• Well done 🤗

  in Extra Extra 📢- Get your 1000 level Badge here! Comment by QueenB January 28
• Awesome, thanks for the details (Image) So it looks like you're missing an update @[email protected]_2 ... Can you please check out the Support page from Microsoft and try out the steps to make sure you get the latest game app version? https://support.mi…

  in When will New Levels be Available????? (Issue Solved)! Comment by QueenB January 28
• Awesome, thanks :) So it looks like you're missing an update @Michael_Dyess... Can you please check out the Support page from Microsoft and try out the steps to make sure you get the latest game app version? https://support.microsoft.com/en-in/hel…

  in Why is Soda Crush not getting new levels anymore? Comment by QueenB January 28
• Welcome to our community @fatlips65 🤗 I was able to find this YouTube video and the player has 23 moves. Have a look and see if you pick up any tip on how to get past the level.  Hope this helps and happy crushing 😉

  in Level 724 Comment by QueenB January 28
• In all of our previous Saga games, there have always been two separate ways to be socially connected - either through Facebook or the Kingdom.  Both allow you to easily save your game progress, play across multiple devices or platforms and also sen…

  in Weekly race now including other players Comment by QueenB January 28
• Welcome to our Community @26_2runrgrl :) With extra challenges and events, you can expect to see both your Facebook and other King players and this is intended. 

  in Weekly race now including other players Comment by QueenB January 28
• Thanks for providing these details @Michael_Dyess 👍 I've passed this on to Support so they will look into it. In the meantime, you mentioned that you've replied level 4255 but it still shows as not passed. Could you please get back with a screensho…

  in Why is Soda Crush not getting new levels anymore? Comment by QueenB January 28
• We can assure you that it has nothing to do with that you made a purchase! Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time. If you do not…

  in Extra features Comment by QueenB January 28
• Welcome to our Community @edenperry :) Which device are you playing on? Facebook, Android, Apple devices? Can you send us a screenshot of the game map showing your avatar so we can have a closer look? For any guidance, please visit this useful web…

  in Candy Crush Soda will not start level 822 Comment by QueenB January 28
• Thanks, @Jeanean_Ashe for providing more details. Have you by any chance tried clearing the cache or try a different browser? You can download them from the following links: - http://www.mozilla.com/firefox/upgrade.html - https://www.google.com/c…

  in Why am I having to click on ok on Country Show Results(reward 250 coins) in Farm Heroes Super Saga? Comment by QueenB January 28
• Sorry to hear about this @carolthescot 😕 Which device are you playing on and could you please send us a screenshot of the error message that you get when trying to use the Gold Bars? For any guidance, please visit this useful website: www.take-a-s…

  in I bought 100 Bars Of Gold Comment by QueenB January 27
• My apologies @IreneK, I missed that part :( Ok, can you try the following on your device then: - Disconnect the game from your King account (if connected). - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-s…

  in Why No Lives?? Comment by QueenB January 27
• Hi there @Katchatany and welcome to our Community 🤗 The Daily Bonus is only available on the mobile version and Microsoft version and not on Facebook. If you happen to have Windows 10 on your PC, you can try downloading the game app from Microsoft …

  in Why am I not getting my daily bonus on Candy crush soda Comment by QueenB January 27
• If this is still persisting @Wilmerding1, try removing the games from Facebook and install it back again. First of all, don’t worry as this process will not delete your progress. As soon as you reinstall the game you will be back on the same level …

  in Why am I getting this message? Comment by QueenB January 27
• @jitushar Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time. If you do not see this special event in your game at the moment then rest ass…

  in Why i'm not getting the kimmy's arcade ? Comment by QueenB January 27
• It is important that you check if the screen is locked:  (Image) https://support.apple.com/guide/iphone/change-or-lock-the-screen-orientation-iph3badf94ec/ios

  in Why am I getting a message that says “tilt, rotate your device “ (Kimmy's Arcade)! Comment by QueenB January 27
• Thanks, @DebbieD_2! Would you also mind getting back to us with your User ID and the game app version you have installed?  How to find Game app version:  Go to Settings > application settings > manage application then tap on the app. It'll …

  in When will New Levels be Available????? (Issue Solved)! Comment by QueenB January 27
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