QueenB

Community Manager

Hi @christinewupp and @Johan_DelaCena I’ve moved these comments to Off-topic, just to keep the original level help thread clean and focused on the player who asked for help with level 18681. I do understand the point about making sure a video matches what is being shared, especially when players are looking for help…

Hi everyone 😃 I just wanted to jump in and say thank you for sharing what you are seeing in your games. I have been reading through this thread, and I can see that many of you are comparing changes around rewards, events, timers, ads, and other things that may look different from one player to another. I understand why…

Hi everyone 😃 First, thank you @Carol-38 for starting this conversation and thank you to everyone who has shared their thoughts here 🙏 I have been reading through the comments, and I do hear what you are saying. The Community should be a place where players can ask questions, share feedback, talk about the game, and also…

Thanks for confirming @Charleyfarley Now to my next question, could you log in from a different browser or, if possible, from a computer/tablet and see if the Post button works there?

Thanks for the screenshot @Charleyfarley that helps. From what I can see, the Post button is showing on your screen, so I just need to understand what happens next. When you tap Post, does one of these happen? Nothing happens at all The page reloads but the post is still only saved as a draft You see an error message…

Hi @BarbG1971 Thanks for getting back to us. I’m still not fully sure what happened when the other game appeared, so we need a bit more info to understand this. Have you tried playing level 3573 again since then? If yes, does the same thing happen every time you pass the level, or did it only happen once? Also, when the…

Hi @christinewupp 👋 Thanks for raising this and for sharing the screenshot. Just to clarify, the AI Settings in your profile are not connected to the issue you saw when trying to start a new discussion. They should not change how you create a new discussion, and they should not cause players to comment on older threads.…

Hi @Carol-38 👋 Thanks so much for jumping in and helping Charlie with this, I really appreciate it 🙏 Yes, I saw the tag and I’ve already replied to Charlie in the thread. I’ve also sent him another private message so I can get a few more details and screenshots from his side. Hopefully that will help us understand what’s…

One more thing @Charleyfarley I’ve sent you a private message so we can look into this properly without filling the thread with troubleshooting questions. When you have a moment, could you please reply there with a few screenshots of what you see when you try to start a new discussion?

Hi @Charleyfarley Just jumping in to explain what happened with your comment. You didn’t do anything wrong. I moved your comment from the older Episode Race thread into the newer main thread where we’re collecting the latest reports about this issue. I did this so your report sits with the current discussion and so you can…