QueenB

Community Manager

@Diamond_Lim 😉

Just like @christinewupp has mentioned, this is a glitch we know of that should have been taken care of so please make sure you have the latest game app version installed, restart your device and give the level another try. In the meantime, I'll let the studio know the issue is back form some so they can investigate 😉

Hi there @akkywestra have you tried searching for the game? Which device are you playing on? Facebook, Android, Apple???

It seems that something might have gone wrong with your rewards. Here in the Community we do not have access to compensate for any items you have not been able to collect so i this case, it would be best to reach out to Player Support team. You can do this directly from the game app, follow the instructions from this…

Good luck if you have made it to the finals Crushers 💪⚽🤗 🌞⚽ Summer Games Finals - Did you make it?

Hey, thanks for letting us know 😀 I will share that with the team that is looking into this. Hoping this gets solved soon for your sake and really sorry it's taking some time 😕

Hi there 😃 I'm sorry to hear this is! The thing is that since Amazon is your payment provider, you will need to reach out to Amazon support and report this as King doesn't have access to this. Have you tried reaching out to them HERE? Hope they will be able to help solve this password issue for you 😇

Oh no 😮 I would delete the game app and install it again and see if that does the trick. Hope it helps 🙂

How long have you been experiencing this and is it still persisting?

Sorry to hear about this 😯 If you're playing on mobile device, make sure it has a strong internet connection and that is connected to either your facebook or King account. If all is good with your internet and the game is connected, try restarting your device and give it another try. Hope this helps 🙂